Shipping, Refund & Returns Policy

 

Welcome to BlueBay Limited: Your Premier Source for Dana Spicer Aftermarket Transmission Parts in New Zealand. We take pride in offering top-quality products and providing exceptional service to our valued customers. Our Shipping, Refund & Returns Policy is designed to ensure that your experience with us is as smooth and hassle-free as possible.

Shipping Information:

At BlueBay Limited, we are committed to prompt and reliable shipping services to all our customers nationwide in New Zealand. Here’s what you need to know about our shipping:

  • Shipping Times: We understand the importance of getting your parts quickly. In-stock products are typically shipped within 1-2 business days of receiving your order.
  • Shipping Methods: We utilise trusted courier services to deliver your orders safely to your doorstep.
  • Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. You will see the shipping cost at checkout before confirming your purchase.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
  • Delivery Address: Please ensure that your shipping address is accurate and complete to prevent delays in delivery.

Refund & Returns Policy:

We understand that sometimes circumstances may change, and you may need to return a product. BlueBay Limited offers a 30-day refund return policy for all products to ensure your satisfaction. Here are the details:

  • Eligibility: To be eligible for a refund, the product must be in its original condition, unopened, and unused. It should also be returned within 30 days from the date of purchase.
  • Refund Process: If you are not completely satisfied with your purchase, please contact our customer service team at admin@bluebaylimited.co.nz to initiate the return process. We will provide you with return instructions.
  • Return Shipping: You will be responsible for the cost of return shipping, except in cases of product defects or errors on our part.
  • Refund Timeline: Once we receive the returned product and inspect it, we will process your refund within 5-7 business days. The refund will be issued through the original payment method used for the purchase.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.

Satisfaction Guaranteed:

At BlueBay Limited, we are dedicated to building strong relationships with our customers based on trust and satisfaction. If you have any questions or concerns about our Shipping, Refund & Returns Policy or our products, please do not hesitate to contact us. We are here to assist you and ensure your experience with us is exceptional.

Thank you for choosing BlueBay Limited as your premier source for Dana Spicer Aftermarket Transmission Parts in New Zealand. We appreciate your business and look forward to serving you.